Penalty Services is here to help you with your Penalty Fare Notice. When you feel you may have been given a penalty in error or there is a problem with your penalty, you can use your right to appeal using our appeals service. Penalty Services offers an impartial and independent service for all of our customers.
To help you understand your notice and the appeal process we have provided some useful links to documents and information resources.
Penalty Services offers an Independent Appeals Service. Because Penalty Fares are the reverse of the standard “Innocent until proven guilty” justice system, a way of making appeals against penalty notices must be available to people that have received notices. All appeals are assessed using an approved code of practice and anyone wishing to appeal must do so within 21 days beginning the day after receiving a Penalty Fare Notice and must include all relevant information needed for assessing their appeal.
Penalty Services operates with:
